Privacy Policy

Lucas Credit Services Limited is committed to the protection of your privacy.

In accordance with the Data Protection Act 1998 (the Act), we are registered as a “Data Controller” on the public register of data controllers maintained by the Information Commissioner. Our data protection registration number is Z2577941.

Your Consent
By providing your information via this web site, you consent to the collection, use and transfer of your information under the terms of this policy.

How do we collect information?
We will only collect personal information about you through our web site if you choose to provide this to us, for example by completing any forms on our web site, making a payment using the on-line payment page or by emailing us directly or via a link or form on our web site.

All web site servers automatically collect certain information about the volume and properties of internet traffic visiting the site, such as the type of browser and operating system you are using, the I.P. address and the domain name of your internet service provider etc. We do not automatically collect personal information from you through our web site and we cannot identify you from this information.

Do we use cookies?
This site uses cookies. Cookies are small pieces of information that a web site transfers to your computer’s hard disk to save your preferences for future visits and compile aggregate data about site traffic and site interaction.

Cookies enable us to understand how our visitors use the web site, such as the number of return visitors we have, the pages viewed per session and the time exposed to particular pages etc. For this purpose we use Google Analytics.

Cookies used on this web site

Cookie NameDescription
Cookies Set By Google Analytics. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at You can choose to opt out of Google Analytics.
Cookies set when submitting comments. When visitors submit comments on our web site, these cookies are stored on their computer.

Using browser settings to manage cookies
Most web browsers automatically accept cookies but if you prefer, you can set your browser to disable cookies or inform you when they are set. However some features provided by this web site may not function correctly if cookies are not enabled. To find out how to control or delete cookies in the web browser you are using visit

How do we process your information?
We process information about individuals whose accounts we are dealing with on behalf of our clients (“customers”). Data is referred to us by our clients under the terms of any agreement or contract between our client and their customers. We also process information from credit reference agencies, individuals who contact us by telephone, email or letter, and from other public data sources.

Telephone conversations are recorded in order to offer you additional security, resolve complaints, to carry out staff training and to improve our quality and service standards.

What do we use your information for?
We use the information you provide for the following purposes: –

  • for debt collection purposes and other business and client communication purposes;
  • to trace customers;
  • to prevent money laundering and/or fraud;
  • to help us take decisions about you and your account;
  • to fulfil our obligations to our clients, for example provide details of your payment history, account usage, changes of name and address etc.

Do we disclose any information to outside parties?
We do not sell or trade your personally identifiable information. However, We may pass your details on to third parties who act for us or to those who are contracted to provide us with services, such as administration and technical support for the purposes set out in this policy, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

Occasionally, at our discretion, we may include links to third-party resources on our web site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How do we protect your information?
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. Any payment transactions will be encrypted using SSL technology.

We endeavour to protect your personal data but unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to us via our web site or email. Any transmission is at your own risk.

Email messages sent via the internet cannot be guaranteed to be completely secure as they are subject to possible interception, loss or possible alteration. There is no guarantee that we will receive any email sent to us.

Your right to access your information
The Data Protection Act 1998 gives you the right to request a copy of the personal information that we hold about you. Please note that any request for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Please write to the address below if you wish to request information we hold about you.

The Data Protection Officer
Lucas Credit Services Limited
2A, 606 Business Park
Staithgate Lane